Bilingual Phone Interviewer, Pregnancy Risk Assessment Monitoring System (PRAMS)

Part-time Bilingual Phone Interviewer, Pregnancy Risk Assessment Monitoring System (PRAMS), Office of Public Health, Bureau of Family Health

Position Summary

The PRAMS Bilingual Phone Interviewer works in the Office of Public Health (OPH), Bureau of Family Health (BFH) and is involved in many of the day-to-day PRAMS operational activities.  This position is responsible for completion of telephone surveillance operations duties for the Louisiana PRAMS project and will enable protocol-compliant telephone data collection as outlined in the CDC PRAMS surveillance system protocol. This includes conducting phone calls in both English and Spanish during evening and/or weekend hours as required.

This is a part-time, non-benefit eligible position and is classified as non-exempt. Candidates should be available to work 20 hours per week, including evenings and weekend hours as required.

This position reports to the PRAMS Principal Investigator or their designee.

Minimum Qualifications 

  • Must be bilingual in English and Spanish with an ability to communicate verbally and in writing with English and Spanish speaking respondents
  • Bachelor’s degree preferred; High school diploma with several years of experience in a health related field with relevant work experience will be considered.
  • Experience conducting telephone interviews preferred
  • Ability to work evening and weekend hours as required

Primary Duties and Responsibilities

  • Perform all required phone interview operations activities as outlined in the CDC PRAMS protocol
  • Perform any additional activities required to successfully complete phone operations as outlined in the CDC PRAMS protocol
  • Complete all required trainings as mandated by Louisiana PRAMS and the CDC PRAMS protocol and guidance
  • Assure compliance in following the appropriate script to conduct telephone interviews
  • Assist in the management of all batch activities in PIDS, the PRAMS operations tracking software including survey data entry, new numbers entry and logging of received surveys
  • Conduct PRAMS data collection, including conducting quality checks of data entered and make corrections as necessary
  • Assist in the preparation of all out-going mail and process all incoming mail (completed surveys and returned mail)
  • Meet staff data entry quotas, as well as interview call and completion quotas
  • Search for new numbers and enters numbers according to operational schedule
  • Assist in the preparation and distribution of all rewards using systematic approach and detailed logs for tracking by batch, mom, and gift card number
  • Inform supervisor of PRAMS activities on a frequent basis through participation in weekly meetings
  • Participate in CDC training visits, workshops and conferences as necessary
  • Work with supervisor, PRAMS team, CDC, and other PRAMS states to develop strategies and solutions to problems and situations regarding data collection and management
  • Maintain confidentiality and security of all data according to state and federal requirements and regulations
  • Participate in community MCH events, such as local “Baby Showers”, to promote PRAMS and track community outreach events throughout the year
  • Assist in BFH folding parties to prepare materials
  • Attend BFH staff meetings, workgroups and planning sessions as required
  • Assist with special projects as necessary

Perform other duties as assigned

Desired Knowledge, Skills and Abilities

  • Strong computer skills and applications, including knowledge of word processing, Microsoft Office programs, Windows, and file management
  • Business English and math knowledge and skills are necessary to conduct the day-to-day operations
  • Excellent communication skills, especially oral communication skills
  • Fluent Spanish language proficiency and ability to write in English
  • Excellent organizational skills
  • Ability to maintain accurate records
  • Ability to enter data accurately into computer programs
  • Ability to learn new computer software as required by the project
  • Ability to exercise sound judgment
  • Ability to work as a team member
  • Ability and willingness to be trained in new and technical areas


Equal Opportunity Employer