Careers

Coordinator, Stakeholder Engagement, Health Services Research

Coordinator, Stakeholder Engagement, Health Services Research

Organization Summary

We are a highly experienced team of professionals who are dedicated to making a positive, lasting impact on the lives of Louisiana residents. Our partners represent a broad range of stakeholders including government, academia, healthcare systems and providers, mental health and social services, community-based organizations, policy makers, business leaders and community advocates.  We work collaborative to build community capacity to address social constructs (i.e., racism, income inequality, built environment, etc.) that impact health outcomes.

Position Summary

The Engagement Coordinator will work under supervision of the Director of Health Services Research (HSR) and in collaboration with the HSR team on stakeholder engagement initiatives of the Research Action for Health Network (REACHnet). This position will manage the process of effectively including stakeholders throughout the research process and in operational aspects of the network. These stakeholders include patient partners, community members, researchers, healthcare providers, and clinic staff.

This position will be responsible for organizing and managing stakeholder groups that advise on activities of the research network, as well as leading community outreach, training, and dissemination efforts. The position will be responsible for planning, implementing, monitoring, and evaluating the patient and community engagement strategy. They will engage and maintain REACHnet’s Health in Our Hands patient network through planning and hosting live virtual meetings and ongoing communications via email and social media.

This position is located in New Orleans.  Due to the COVID-19 pandemic, this position will commence remotely therefore ideal candidates should have the ability to telework. However, at a date to be determined in the near future, this position will be required to be based in the New Orleans office with ability for a hybrid telework option.

Minimum Qualifications

  • Bachelor’s degree in Public Health, Public Administration, Public Policy or related field; Master’s degree preferred
  • At least one year of experience with community engagement in public health, healthcare, and/or research
  • Experience designing and implementing stakeholder engagement programs and initiatives

Primary Duties and Responsibilities

REACHnet & Health Services Research

  • Develop and update REACHnet website content related to engagement services and initiatives
  • Contribute engagement-related content to REACHnet progress reports, LPHI quarterly board reports, and other summary documents
  • Develop engagement-related content for REACHnet Steering Committee meetings and other presentations, as needed
  • Contribute to proposals to secure funding for stakeholder engagement initiatives
  • Manage contracts and invoicing for patient partners with support from Finance staff
  • Participate in PCORnet (The National Patient-Centered Clinical Research Network) committees or workgroups focused on stakeholder engagement
  • Participate in organizational initiatives to advance LPHI’s Strategic Plan

Stakeholder Engagement Activities

  • Identify and review stakeholder engagement trainings and resources disseminated by PCORI, PCORnet, and other sources, and apply resources and tools, as applicable, to REACHnet’s stakeholder engagement activities
  • Lead development and execution of stakeholder engagement strategies based on principles of Community Engaged Research and Diversity, Equity, and Inclusion (DEI)
  • Oversee engagement of REACHnet’s patient partners (currently two) and lead biweekly meetings of patient partners with REACHnet Dual Principal Investigators (PIs)
  • Effectively build and maintain REACHnet’s Health in Our Hands (HiOH) patient network to meaningfully involve patients and community members in the research process
  • Develop and implement plans to engage other network stakeholders in the research process (e.g. health plan representatives, clinicians)
  • Facilitate onboarding and training of patient stakeholders to orient them to their role as partners in research
  • Develop and deliver trainings to further build the capacity of stakeholders engaged in research
  • Manage logistics, agendas, budgets, and incentive payments for HiOH and other stakeholder group meetings
  • Develop materials to effectively present and communicate research and other network activities in understandable ways
  • Curate and create content for Health in Our Hands (HiOH) newsletters and social media
  • Develop materials and outreach plans to recruit stakeholders for engagement in research, including patients, healthcare providers, community members, etc
  • Track metrics for engagement activities to measure performance and set benchmarks for success
  • Develop and implement monitoring and evaluation tools to assess the quality and effectiveness of engagement

Engagement Service Requests

  • Review requests for REACHnet engagement services and develop proposals and budgets
  • Plan, recruit for, and facilitate ad-hoc project specific stakeholder advisory groups
  • Collaborate with team requesting services to plan and implement engagement activities, including developing relevant materials appropriate for the stakeholder audience
  • Report findings to the party requesting services
  • Manage contracts and budgets for engagement services with support from Finance staff

Desired Skills, Knowledge, and Abilities

  • Ability to work collaboratively with colleagues and partners
  • High emotional intelligence, including experience working with individuals and groups from diverse backgrounds
  • Demonstrated practice of a learning orientation
  • Ability to champion and manage change
  • Ability to deliver with quality and impact, including attention to detail
  • Model and inspire excellence
  • Strong written and oral communication skills
  • Knowledge of Human Subjects Research and HIPAA requirements

Salary/Benefits 

  • Minimum starting salary of $42,000.00 dependent on education and experience.
  • A competitive benefits package is offered to all LPHI full-time staff.

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Equal Opportunity Employer