Pregnancy Risk Assessment Monitoring System (PRAMS) Phone Interviewer (Part-Time)

 Pregnancy Risk Assessment Monitoring System (PRAMS) Phone Interviewer (Part-Time)

Position Summary

The PRAMS Phone Interviewer works in the Office of Public Health (OPH), Bureau of Family Health (BFH) and is involved in many of the day-to-day PRAMS operational activities.  This position is responsible for completion of telephone surveillance operations duties for the Louisiana PRAMS project and will enable protocol-compliant telephone data collection as outlined in the CDC PRAMS surveillance system protocol. This includes conducting phone calls during evening and/or weekend hours as required.

Minimum Qualifications 

  • Bachelor’s degree preferred; High school diploma with several years of experience in a health related field with relevant work experience will be considered.

Primary Duties and Responsibilities

  • Perform all required phone interview operations activities as outlined in the CDC PRAMS protocol
  • Perform any additional activities required to successfully complete phone operations as outlined in the CDC PRAMS protocol
  • Complete all required trainings as mandated by Louisiana PRAMS and the CDC PRAMS protocol and guidance
  • Assure compliance in following the appropriate script to conduct telephone interviews
  • Assist in the management of all batch activities in PIDS, the PRAMS operations tracking software including survey data entry, new numbers entry and logging of received surveys
  • Conduct PRAMS data collection, including conducting quality checks of data entered and make corrections as necessary
  • Assist in the preparation of all out-going mail and process all incoming mail (completed surveys and returned mail)
  • Meet staff data entry quotas, as well as interview call and completion quotas
  • Search for new numbers and enters numbers according to operational schedule
  • Assist in the preparation and distribution of all rewards using systematic approach and detailed logs for tracking by batch, mom, and gift card number
  • Inform the Statewide Surveillance Manager of PRAMS activities on a frequent basis through participation
    in weekly meetings
  • Participate in CDC training visits, workshops and conferences as necessary
  • Work with Data Systems Manager, PRAMS team, CDC, and other PRAMS states to develop strategies and solutions to problems and situations regarding data collection and management
  • Maintain confidentiality and security of all data according to state and federal requirements and regulations
  • Participate in community MCH events, such as local “Baby Showers”, to promote PRAMS and track community outreach events throughout the year
  • Assist in BFH folding parties to prepare materials
  • Attend BFH staff meetings, workgroups and planning sessions as required
  • Assist with special projects as necessary

Perform other duties as assigned

Desired Knowledge, Skills and Abilities

  • Strong computer skills and applications, including knowledge of word processing, Microsoft Office programs, Windows, and file management
  • Business English and math knowledge and skills are necessary to conduct the day-to-day operations
  • Excellent communication skills, especially oral communication skills
  • Excellent organizational skills
  • Ability to maintain accurate records
  • Ability to enter data accurately into computer programs
  • Ability to learn new computer software as required by the project
  • Ability to exercise sound judgment
  • Ability to work as a team member
  • Ability and willingness to be trained in new and technical areas


Equal Opportunity Employer