Project Manager, Program Operations and Development

Project Manager, Program Operations and Development


Organization Summary

We are a highly experienced team of professionals who are dedicated to making a positive, lasting impact on the lives of Louisiana residents. Our partners represent a broad range of stakeholders including government, academia, healthcare systems and providers, mental health and social services, community-based organizations, policy makers, business leaders and community advocates.  We work collaborative to build community capacity to address social constructs (i.e., racism, income inequality, built environment, etc.) that impact health outcomes.

 Our Values

  • We take responsibility and ownership of our work and our impact on one another, our partners, and our communities.
  • Community-Centered. We model the mantra “Nothing about us without us” in our work that is anchored in communities.
  • We approach our work with imagination, ingenuity, and calculated risk-taking as a commitment to progressive transformation.
  • We are deeply committed to centering diversity, inclusion, justice, and fairness in all that we do.
  • We are dedicated to exceeding expectations and are committed to continual improvement through listening, learning, and leadership.
  • Partnership & Trust. We build strong, long-lasting, and committed relationships through collaboration and teamwork, the cornerstones of our efforts to advance health and wellness.


Our Focus Areas
v  Community health assessment and health improvement planning

v  Disaster recovery and rapid response

v  Maternal child health and reproductive health

v  Mental health and wellness

v  Racial justice and health equity

v  Research and surveillance registries

v  Rural health

v  Tobacco prevention and control

Our Action
Administrative Support and Fiscal Sponsorship. Grants and Contracts Management.
Analytics and Data Translation. Community and health outcomes research and data governance and health information infrastructure.
Capacity building and technical assistance. Clinical transformation with community-based organizations, healthcare organizations, and communities.


Community action forums. Convening and building collaboratives.


Marketing and communications. Information and knowledge product development and dissemination.


Monitoring, evaluation, and learning. Community and health outcomes research.


Public health. Inclusive of addressing social determinants of health.


Public policy. Capacity building, relationship building, and network development.


Thought leadership and strategic development. Strategic advisory services for multisector leaders and coalitions.

 Position Summary

The Project Manager, Program Operations and Development will play an integral role in providing coordination and support to the Associate Director of Strategy and Development and other members of the team in a collaborative, fast-paced, mission focused organization.  The Project Manager is primarily responsible for the coordination and management of a wide variety of program support activities related to business operations and development optimization, continuity, and programmatic and service line impact and efficiency. This position will also work across the organization, including C-suite, LPHI operations and programmatic and service line teams to create alignment in the operationalizing of LPHI’s strategic priorities. This position will be supervised by the Associate Director under Strategy and Development.


A successful candidate will possess exceptional organizational and process management skills; thrive in both team environments and self-directed tasks; exhibit excellent communication and customer service skills; exercise discretion and diplomacy in complex and confidential situations; have the ability to proactively anticipate and manage challenges; and have strong time management skills.


Day-to-day responsibilities include: organizing and creating project timelines and project plans; drafting, editing, and organizing reporting documents; meeting management; responding to emails and phone calls; taking meeting minutes; crafting communications to assigned leads and staff; operations and developmental tool development and deployment; document management; researching best practices, and other duties as necessary.  The Project Manager will also be responsible for building and maintaining good working relationships with team members across the organization and serve on a variety of committees and workgroups in a support capacity. This position will allow for hybrid/telework options.

 Minimum Qualifications

  • Bachelor’s degree or equivalent combination of education and experience required.
  • 5+ years relevant experience required including providing range of complex administrative support services to leadership-level staff.
  • Advanced knowledge of project management software and tools, Microsoft Office Suite (including Word, Excel, power point) and Microsoft Outlook.


Primary Duties and Responsibilities

Strategy and Business Development

  • Research funding opportunities for advancing the strategic priorities of the organization.
  • Maintain funder tracking sheet to provide timely prompts to Business Development team of forecasted opportunities and to monitor funder outreach and engagement activities.
  • Streamline business development processes, including training opportunities to staff on grant seeking and development process, tools, and protocols.
  • Support development and coordination of business development materials, meetings, and additional duties as assigned.
  • Support integration of grant development process in alignment with Finance, including training, monitoring and refinement.
  • Develop system, including search functions, tracking, and alerts, for grant opportunities to be communicated at all levels at determined intervals.
  • Write and contribute to design of proposals, scopes and budgets.
  • Coordinate development of partner profiles, including environmental scans, strategy development, stakeholder matrix and related.
  • Support in capturing minutes and action items, including pre and post communications, with external stakeholder groups.


  • Support Operations Team through facilitation, minutes, agenda setting and other duties as outlined in team charter.
  • Develop organizational standards, including documentation management, for capturing inputs and outputs of the org-wide teams.
  • Assist with service line development efforts, including packaging, pricing, stakeholder scan, and outreach strategy.
  • Serve as resource support for staff on operational questions and guidance, including process fidelity.
  • Support special projects by implementing and managing change activities, high-impact initiatives, and connections across strategy and operations for the organization. Ex. Documentation management.
  • Contribute to development of processes and develop tools to improve operations and optimize efficiency in project execution; support continuous process improvement across teams.
  • Support org-wide reporting and communications in alignment with Monitoring, Evaluation and Learning and Communications.

Administration and Communications

  • Prepares, proofreads, and edits outgoing correspondence to both internal and external stakeholders.
  • Schedule and organize meetings (i.e. coordinate meeting times; create meeting agendas; take notes with action items/next steps including responsible party; schedule post-meeting debriefs and follow-up to track organization action items; etc.).
  • Develop an understanding of the programmatic areas and stakeholders to support operational improvements through staff feedback.
  • Support development, population, and auditing of document management system, including uploading and organizing historical and developed plan documents.
  • Responds to inquiries. Schedules meetings with internal staff and external partners.
  • Serve as support and provides input to Communications team as it relates to operational priorities and announcements.
  • Promotes continuous improvement by developing efficiencies and implementing enhanced processes.

Project management and coordination 

  • Support LPHI operations team and strategic plan leads in project-based work.
  • Manage overall project plan progress and documentation for Strategic Plan priorities.
  • Monitor roles and responsibilities of leads and staff in advancing operational and programmatic efforts.
  • Conducts quality checks and internal audits to ensure operational efficiencies and impact for LPHI programs and cross organization initiatives.
  • Serve as resource to identified team members on advancing strategic plan and integration of business processes, may include research best practice, deliverables development and general support to activities.
  • Monitor and report out programmatic risks.
  • Develop and integrate project tools, including staff training.
  • Support development of infrastructure and monitoring /fidelity of project tools, including staff training. Ex. Use of team charters.


Desired Skills, Knowledge and Abilities

  • Strong project management skills, including design and utilization of tools.
  • Ability to collaborate effectively and build strong, positive relationships with colleagues and partners, both internally and externally.
  • Exceptional emotional intelligence, including interpersonal skills and experience working with individuals and groups from diverse backgrounds.
  • Experience with developing and creating surveys/polls and using polling software.
  • Proficiency in setting up and running video conference software (such as Teams, GoToMeeting, Zoom) for large and small group meetings/events.
  • Exercises confidentiality and discretion at all times when communicating with or in regard to external partners.
  • Exhibits a courteous, professional demeanor at all times.
  • Engages in professional development activities to improve job-related skills and knowledge.
  • Proven ability to anticipate needs and problem solve.
  • Outstanding organizational skills, ability to be flexible and multi-task with demonstrated resourcefulness in setting priorities.
  • Excellent verbal and written communication (i.e. professional correspondence, proofreading, editing) skills.
  • Ability to effectively present information and respond to high level inquiries from LPHI’s senior leadership team, staff, community partners, stakeholders, and members of the community.

 Starting salary at $60,000.


Equal Opportunity Employer